Thought Of The Day

 

 

 

 

 

You can’t expect your employees to exceed the expectations of your customers if you don’t exceed the employees’ expectations of management. That’s the contract.”

Howard Schultz, CEO Starbucks

8 Responses to “Thought Of The Day”


  1. 1 Woody's Mar 24th, 2018 at 9:20 am

    That’s one of the dumbest statements I’ve ever read.

  2. 2 richards Mar 24th, 2018 at 10:59 am

    Woody…In that case, you just don’t “get it”. There is nothing dumb about this statement. Having spent 45 years in business, I can attest to the fact in it’s a profound, insightful observation despite it’s simplicity,

  3. 3 Bill Prater Mar 24th, 2018 at 4:57 pm

    It’s a very intelligent thought by H. Schultz one of the best businessmen in the world. Sorry Woody’s that your low IQ doesn’t let you understand a very deep thought, one to apply in budiness.

  4. 4 Woody's Mar 24th, 2018 at 10:25 pm

    That statement is way too simplistic. Many employees’ expectations are nowhere near realistic.

  5. 5 burnout Mar 25th, 2018 at 11:51 am

    While I can agree with the statement my experience has been otherwise. peace

  6. 6 Kirk Perry Mar 25th, 2018 at 1:51 pm

    You can’t expect your MANUFACTURER to exceed the expectations of your customers if you don’t EVEN MEET THE CUSTOMERS expectations of A TRADITIONAL FIT PRODUCT.
    WE’LL LOOK FOR ANOTHER MANUFACTURER OF LEVI-STRAUSS 501, SHRINK-TO-FIT, BUTTON-FLY JEANS, THE WAY THEY USED TO BE MADE.
    That’s OUR contract.”

  7. 7 Iron Horse Mar 25th, 2018 at 2:41 pm

    Very good statement. Lead by example if you want your employees to respect what you do and ask for. The best managers/bosses get it, the rest can’t figure out why there’s dissention in the ranks.

  8. 8 Batterycap Mar 26th, 2018 at 8:04 am

    I think Mr. Schultz is correct, and he simultaneously explains why Starbucks sucks.

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