Thought For The Day

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You can’t expect your employees to exceed the expectations of your customers if you don’t exceed the employees’ expectations of management. That’s the contract.”

Howard Schultz, CEO Starbucks

9 Responses to “Thought For The Day”


  1. 1 highrpm Oct 23rd, 2016 at 1:44 pm

    well, howie, you certainly exceed your employess expectations of a reasonable ceo salary.

  2. 2 Woody's Oct 23rd, 2016 at 8:02 pm

    What a crock.

  3. 3 Rogue Oct 24th, 2016 at 9:13 am

    No Starbucks For Me!

  4. 4 Gym Oct 24th, 2016 at 9:41 am

    As a retired business owner I will vouch for the Coffee Barron’s statements. If your employees know you’re not invested in your own well being they certainly will share your sentiments and if they don’t the world always needs another bartender.

  5. 5 Mike Tomas Kiwi Indian MC Oct 24th, 2016 at 9:54 am

    The culture and tone of a company is set by the owner or management. I’ve been into business where people are friendly, helpful and customer service is extraordinary. I’ve also been into business where the opposite exists. When I eventually meet the owner or managers I can tell where the culture is breed from. There’s an old saying, a fish stinks from the head down. Translated it means if the boss or upper management has a tude then the rest of the body of the organization does too. It’s easy to take the high road and lead by good example. The rewards are well worth it.

  6. 6 Woody's Oct 24th, 2016 at 10:02 am

    Gym & Mike-much better stated than the CEO’s vague gibberish

  7. 7 Kroeter Oct 24th, 2016 at 1:15 pm

    Not a Starbucks fan but he is spot-on.

  8. 8 nicker Oct 24th, 2016 at 9:27 pm

    Too sophisticated for me.
    Whatever that message was i must-a missed most of it.

    -nicker-

  9. 9 Lady Bird Oct 25th, 2016 at 2:24 pm

    Well received..

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